Store owners are constantly bombarded with calls and emails from software companies. Each one promising to transform your business, revolutionize your operations, solve every problem you didn’t even know you had.
Here’s something different from us: Ricochet isn’t the right fit for every consignment store.
That probably sounds strange coming from a software company. Most companies will bend over backwards convincing you they’re perfect for anyone. But after 13 years in this industry, we’ve learned something important: the wrong fit wastes everyone’s time, and time is the one thing store owners can’t afford to waste.
So let’s be honest about who Ricochet is built for, and just as importantly, who it isn’t.
Who Ricochet Is Right For
Store owners who need answers fast, not ticket queues
When something breaks on Saturday with customers waiting, you need help now. Ricochet offers live support Monday through Saturday—call, chat, or email. Real humans trained in consignment operations. Most software companies make you wait. We deliver answers when you need them.
Leaders ready to reclaim time
The hours you spend on reconciliation, troubleshooting, and managing multiple systems are hours you’re not spending on merchandising, building consignor relationships, or actually growing your business. If that trade-off bothers you, a unified platform makes sense.
Owners who value having one partner invested in their success
When your software and payments run through one system, you have one support team, one relationship, one company accountable for your entire platform. No finger-pointing. No coordination overhead. Just solutions.
Who Ricochet Isn’t Right For
Stores that are genuinely happy with their current setup
If your existing software works smoothly, your team loves it, and you’re not spending hours on vendor coordination or reconciliation, stay where you are. Seriously. Switching software purely because something new exists makes no sense.
Stores that prefer managing multiple systems
Some owners genuinely like having separate software and payment providers. If coordinating between vendors doesn’t bother you and you value that separation, a unified platform probably isn’t what you’re looking for.
Stores that need highly customized, store-specific feature builds
We build for the consignment industry broadly, not individual store workflows. If your operation requires custom features built specifically for your unique process, you’ll likely be frustrated with our approach. We focus on innovation that serves the entire industry, not one-off customization.
Here’s what we won’t tell you: switching is easy, painless, and requires no effort.
The truth? Switching software is disruptive. It takes real time (2-4 weeks realistically). Your team needs training. Your routine will change. Data migration requires work, not magic.
We respect you enough to say that upfront.
The question isn’t whether switching requires investment. It does. The question is whether the return justifies that investment for your specific store.
For some stores, the answer is genuinely no. They’re better off staying put.
For others, the time savings, reduced friction, and unified support make the temporary disruption worthwhile.
We can’t answer that question for you. But we can give you the information to answer it honestly for yourself.
The consignment industry is moving toward unified platforms—not because software companies are pushing it, but because fragmented systems cost store owners time they can’t afford to lose.
Ricochet was built by people who’ve run consignment stores, and we’ve spent 13 years leading innovation in this space. Our unified platform integrates software and payments into one system, with one support team, eliminating the coordination overhead that comes with managing multiple vendors.
