After 13 years of conversations with consignment store owners, we’ve heard every hesitation about switching software.
These concerns aren’t weakness—they’re wisdom. Store owners who worry about data migration, consignor adoption, and workflow changes are protecting businesses they’ve built and relationships they’ve cultivated.
Here are the top 5 concerns we hear and why they’re legitimate.
“What if data migration goes wrong and I lose everything?”
Your data is your business, and losing any of it would be catastrophic. Data migration requires manual work and verification. Things can go wrong if not managed carefully.
We provide our stores multiple ways to upload their inventory. Our front end uploader provides a straight forward solution for most businesses, but some businesses choose to hire our success team to help migrate data from larger accounts.
We verify data before launch, test the migration, and give you time to review everything. No surprises on launch day.
“My consignors and vendors won’t adapt to a new system”
Relationships matter in consignment. If your consignors hate the new system, you have a real problem. Change management with consignors is real work—they’ll have questions and adjustment periods.
Where Ricochet can help is by providing store owners the training they need to get their consignors and vendors prepared. We also have a secret weapon, Ricochet Go.
The Ricochet Go app allows your consignors to access their inventory from Apple or Android smartphones. Stores can allow them access to their own items, and even trigger notifications when items sell or payouts are ready, keeping your consignors in the know while allowing you to focus on what matters.
“What if Ricochet doesn’t do things the way we do them now?”
Your routine works for your store. You’ve refined it over time. Some processes will be different between systems. We follow the MAYA principle: Most Advanced, Yet Acceptable. We preserve your workflow where it matters while introducing improvements where they make sense. We’re transparent about differences during demos—no hiding incompatibilities until after you’ve committed.
“We can’t afford the time during busy season”
Timing matters tremendously. Adding major changes during November or December is objectively bad planning. But here’s the reality: there’s never a “perfect” time. Spring has consignor cleanouts. Summer has vacations. Fall leads into holidays. Winter has inventory planning. We offer flexible onboarding around YOUR schedule. If December doesn’t work, we wait until January.
“What if we go through all this and end up in the same situation or worse?”
This is the fear that keeps stores stuck for years. You’ve invested time mastering your current system. You’ve adapted workflows around its limitations. What if the new system has different but equally frustrating problems?
This fear is the most understandable and hardest to overcome because it requires trust in an uncertain outcome.
But here’s the reframe: this fear protects you from bad decisions, but it can also trap you in situations that cost you time and energy every day. The question becomes—are you staying because it’s genuinely the best option, or because the fear of change feels safer than the risk of improvement?
Every fear on this list reflects thoughtful, responsible store ownership. These concerns don’t disqualify you from switching—they make you a careful decision-maker.
The question isn’t whether these fears are valid. They are. The question is whether they’re protecting you or keeping you stuck.
We are always available to discuss your concerns in more detail. Schedule a call today.
